MTC Customer Quality Satisfaction Survey ___________

Thank you for taking the time to fill out our customer survey. Please select an option from the drop down/check boxes below for each question.   Your E-mail Address: Your Company Name: Based on your recent experience: How satisfied are you with MTC? 1) Very Satisfied 2) Somewhat Satisfied 3) Neither Satisfied Nor or Dissatisfied 4) Dissatisfied 5) Very Dissatisfied Would you acquire another product from MTC?   1) Definitely 2) Probably 3) Might or Might Not 4) Probably Not 5) Definitely Not Would you recommend MTC to an associate? 1) Definitely 2) Probably 3) Might or Might Not 4) Probably Not 5) Definitely Not How satisfied are you with the overall quality of: Your MTC product(s): 1) Very Satisfied 2) Somewhat Satisfied 3) Neither Satisfied nor Dissatisfied 4) Dissatisfied 5) Very Dissatisfied Sales Support you receive: 1) Very Satisfied 2) Somewhat Satisfied 3) Neither Satisfied nor Dissatisfied 4) Dissatisfied 5) Very Dissatisfied Name of Sales Contact: Brett Littrell (President) Cory Bryars (Sales Manager) Mike Hunter Cindy Hinman (ED) Sam Ruggles Tonya Pierson Beau Cross Jon Horton Bob Lake Ron Vogts Andrea Butts Jennifer Bowen Jennifer Lanning Lorena Almazan Other MTC Contacts: Administrative support you receive: Administrative Contact: Brett Littrell (President) Randy Teghtmeyer (General Manager) Bärbl Littrell (Marketing Manager) Bill Mauer (Purchasing Manager) Debbie Carter (Accounts Receivable) Kellie Allen (Service Coordinator) Julie Chrisman (Purchasing Agent) Carol Bryant (Accounts Payable) Supplies support you receive: 1) Very Satisfied 2) Somewhat Satisfied 3) Neither 4) Dissatisfied 5) Very Dissatisfied Name of Supplies Contact: Tonya Pierson Lorena Almazan Beau Cross Andrea Butts Cindy Hinman Jennifer Bowen Billing/Accounting procedures: 1) Very Satisfied 2) Somewhat Satisfied 3) Neither Satisfied nor Dissatisfied 4) Dissatisfied 5) Very Dissatisfied Handling of inquiries: 1) Very Satisfied 2) Somewhat Satisfied 3) Neither Satisfied Nor Dissatisfied 4) Dissatisfied 5) Very Dissatisfied MTC Technical Services with regards to: Ease of obtaining technical service: 1) Very Satisfied 2) Somewhat Satisfied 3) Neither Satisfied Nor Dissatisfied 4) Dissatisfied 5) Very Dissatisfied Response time for service call: 1) Very Satisfied 2) Somewhat Satisfied 3) Neither Satisfied Nor Dissatisfied 4) Dissatisfied 5) Very Dissatisfied Name of your Service Representative: Randy Teghtmeyer Kellie Allen Steve Powers John Taylor Don Culbertson Gloria Doyens Tom Dalton Jerry Curry Jim Oliver Name of second Service Representative (if more than one): Randy Teghtmeyer Kellie Allen Steve Powers John Taylor Don Culbertson Gloria Doyens Tom Dalton Jerry Curry Jim Oliver Friendliness and response of your MTC contacts: 1) Very Satisfied 2) Somewhat Satisfied 3) Neither Satisfied Nor Dissatisfied 4) Dissatisfied 5) Very Dissatisfied Service Technician's overall ability to repair your equipment: 1) Very Satisfied 2) Somewhat Satisfied 3) Neither Satisfied Nor Dissatisfied 4) Dissatisfied 5) Very Dissatisfied Ability to repair the machine on the first visit: 1) Very Satisfied 2) Somewhat Satisfied 3) Neither 4) Dissatisfied 5) Very Dissatisfied Service technician's courtesy and helpfulness 1) Very Satisfied 2) Somewhat Satisfied 3) Neither Satisfied Nor Dissatisfied 4) Dissatisfied 5) Very Dissatisfied What type of equipment did you purchase/have serviced? 1) Network/OS 14) Phone Systems 2) Computer Hardware 3) Laser Printer 4) Color Laser Printer 5) Impact Printer 6) DesignJet 7) Typewriter 8) Dot Matrix 9) Desktop Ink Printer 10) MTC Remanufactured Toner 11) SprayJet Product 12) MTC Maintenance Contract 13) Network Block Time 14) HP Care Pack Other type of equipment: (Describe) Are there specific things we can do to increase your level of satisfaction with our company, our products, or our services?  Please let us know in the space below.