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Check out our Promotions...
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Consultation | Implementation
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Strategic Consultation Services
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MTC consultation services help you build an IT infrastructure aligned with your
business goals and built upon MTC's technology expertise. Let MTC help you design
a dynamic and scalable networking architecture that embodies open standards and
heterogeneous solutions. Build the right foundation tuned to your business goals
so you can deliver efficient and secure services and enable your business to grow.
Key Benefits
• Aligns application requirements with IT infrastructure design so you can improve
time to market
• Understand technology trends and how they could apply to your needs
• Creates an architectural roadmap that meets short term goals and your long term
vision • Prioritize IT investments to deliver maximum value to the business
• Focuses on Service Level Agreements and how to achieve them
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Offerings
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Capabilities
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Consolidation and Virtualization
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Multiple systems, applications, and backup and storage requirements all contribute
to the complexity of your IT environment. MTC can develop a strategic approach to
the virtualization of your datacenter with consulting offerings.
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Network Strategy, Design, Build Services
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Consultants help with consolidating, retrofitting or building a new network, based
on your specific requirements, that addresses all components of your IT infrastructure
— real estate, facilities, hardware, software, network, security.
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Dynamic Infrastructure
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Leverage significant virtualization technology to deliver truly flexible and efficient
application infrastructure. Use case examples include Web-based and ERP applications.
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Consultation | Implementation
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Implementation and Installation
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Upgrades in your IT infrastructure are a fact of life because business needs evolve
and technology marches forward. Consider a technology refresh or take advantage
of best practices and experience when implementing a new system. We can plan and
project-manage your transition, so you can avoid disruptions that could cost time,
money, and business. With installation and configuration assistance from MTC, your
systems will be up and running quickly, smoothly, and safely.
Key Benefits
• Optimize systems and improving business operations with configuration and tuning
assistance
• Get a speedy implementation, we have done this many times
• Avoid disruptions and downtime
• Minimize interoperability problems in multi-vendor, heterogeneous storage environments
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Offerings
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Capabilities
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Application Readiness Service
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If you are running a mission critical environment and demand the highest levels
of performance, reliability and availability from your servers, this offering will
help you get the configuration and tuning right from the start.
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Data Migration
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Data migration services can not only help you move data between storage systems,
but also assess, plan, and execute a migration project.
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Network Strategy, Design, Build Services
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Consultants help with consolidating, retrofitting or building a new datacenter,
based on your specific requirements, that addresses all components of your IT infrastructure
— real estate, facilities, hardware, software, network, security.
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Consultation | Implementation
| Support | Manage
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Support
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When you choose MTC Support, you get more than the typical service relationship.
With one overarching support agreement, MTC provides you with virtually everything
you need: integrated hardware and operating system support for your systems; hardware
and firmware support for your data storage; operating system-specific coverage.
You maintain control by selecting the precise level of service you need for individual
system performance. As you move up to higher level plans, coverage hours broaden,
response time commitments quicken, and issue escalation is accelerated. Simply choose
any or all of the MTC Service Plans you need, and relax. Your coverage is taken
care of!
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Offerings
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Capabilities
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Total Care Services
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Leverage MTC Total Care Services’ flexible IT sourcing options to meet your day-to-day
operational needs, allowing your core business to thrive.
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Maintenance Contracts
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MTC’s maintenance contracts make your IT investments a long-term reliability. From
printers to servers or telephone systems MTC’s support contracts will streamline
your productivity and budget.
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Block Time Services
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Take advantage of discounted service rates and expedited on-site service for smaller
projects.
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24/7 Helpdesk Support
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MTC’s 24/7 technical support levels on software and hardware products free time
for your internal resources to focus on core business and reduces operations costs.
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Warranty Services
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MTC’s flexible warranty services range from new to extended product warranties.
MTC is an authorized service provider for HP, Xerox, Lexmark and OKI.
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Consultation | Implementation
| Support | Manage
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Manage
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MTC’s infrastructure management services or Total Care Services enable efficient,
predictable IT services and operations by combining innovative technology, skilled
resources and proven methodologies. Enhance the business value of your IT investment
through improved operational efficiency and service levels. MTC’s unique capability
of integrating and customizing your network, voice and print fleet components will
result in boosting your business performance and ROI.
Click here to learn about the Top Business Reasons to Leverage IT Managed Services.
Key Benefits
• Align IT with business strategy
• Manage change with operational excellence
• Improve service levels by increasing availability and security
• Retain control of your heterogeneous IT infrastructure
• Extend capabilities and fill gaps with skilled resources
• Reduce costs and complexity in your IT environment
We'll help you realize these benefits while you maintain flexibility, choice, and
control.
MTC offers a selective sourcing model in which you choose the components of your
IT infrastructure you would like us to manage.
As your business requirements change, MTC Total Care Services provides the flexibility
to adapt your IT solution to fit your business needs.
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Offerings
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Capabilities
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Monitored Services
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• 24 / 7 Monitoring • Crucial Device Availability
• Crucial Device Performance
• Crucial Network Connectivity
• Trend Analysis and Reporting • Customized Critical Alerts
• Laser Printer Supplies Mgmt. • Printer Monitoring
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Maintained Services
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Includes all Monitored Services plus…
• Software License Mgmt.
• Daily Backup Monitoring
• Hardware / Software Inventory Tracking
• Software Updates on Switches and Routers
• Critical Patch Deployment
• Anti-Virus / Spyware Updates • Best Practice Configuration
Guidelines
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Managed Services
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Includes all Monitored and Maintained Services plus…
• Test Restore from Backup Quarterly • Complete Management of Devices
• User Administration • Patch Management
• Major OS Releases (Service Packs) • Complete Service Desk for Devices
• Security Administration
• Quarterly Health Checks • Annual Strategic Planning Session
• Printer Management
• ISP Fault Resolution (WAN/Internet)
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