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Design | Implementation | Support | Manage
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Strategic Design Services
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MTC Telephony Design creates communication solutions that align with your business
goals. Let MTC help you build a dynamic and scalable telephony architecture that
improves customer service, increases profits, and reduces Total Cost of Ownership.
Key Benefits
• Create a technology roadmap that meets current business needs and long term vision.
• Understand technology trends and how they could apply to your needs.
• Prioritize business investments to deliver maximum value to the business
• Focus on Service Level Agreements and how to achieve them
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Offerings
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Capabilities
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Consolidation & Virtualization
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Reduce line charges and provide seamless appearance across locations, whether it’s
2 sites or 200, 5 employees or 5000.
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Strategy & Design
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securityAssess existing phones and how people use them in their jobs; determine
where the phone system has dictated current business processes; recommend current
technologies to increase effectiveness.
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Dynamic Infrastructure
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Leverage and enhance existing network and internet connections to make your business
available to customers any time and anyplace you want.
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Design | Implementation | Support | Manage
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Implementation and Installation
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Key Benefits
• Exhaustive discovery of current processes and phone usage to optimize combination
of existing practices and new phone system features and capabilities.
• Get a speedy implementation, we have done this many times.
• Avoid disruptions and downtime
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Offerings
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Capabilities
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Parallel installation
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Eliminate downtime by installing new phones while old phones are still up and running.
This allows easy switchover to new system at a convenient time with NO downtime.
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Best Practices
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Documented Installation and Support Procedures assure that what you get today can
be maintained and supported for years.
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Thorough Training
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Hands-on on-site training and follow-up so that new features are actually implemented
and fine-tuned as you grow into them.
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Design | Implementation | Support | Manage
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Support
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When you choose MTC Support, you get more than the typical break-fix relationship.
With one comprehensive support agreement, MTC provides you with everything you need:
live tech support, warranty coordination, proactive system monitoring, strategic
reports and meetings to make sure you stay ahead of your competition, and more.
You maintain control by selecting the precise level of service you need. As you
move up to higher level plans, coverage hours broaden, response time commitments
quicken, and issue escalation is accelerated. Simply choose any or all of the MTC
Service Plans you need, and relax. Your coverage is taken care of!
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Offerings
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Capabilities
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Total Care Services
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Leverage MTC Total Care Services’ flexible IT sourcing options to meet your day-to-day
operational needs, allowing your core business to thrive.
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Maintenance & Support Contracts
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MTC’s maintenance contracts make your IT investments a long-term reliability. From
printers to servers or telephone systems MTC’s support contracts will streamline
your productivity and budget.
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Block Time Services
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Take advantage of discounted service rates and expedited on-site service for smaller
projects.
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24/7 Helpdesk Support
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MTC’s 24/7 technical support levels on software and hardware products free time
for your internal resources to focus on core business and reduces operations costs.
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Warranty Services
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MTC’s flexible warranty services range from new to extended product warranties.
MTC is an authorized service provider for HP, Xerox, Lexmark and OKI.
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Design | Implementation | Support | Manage
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Manage
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MTC’s Total Care Services enable efficient, predictable IT services and operations
by combining innovative technology, skilled resources and proven methodologies.
Enhance the business value of your IT investment through improved operational efficiency
and service levels. MTC’s unique capability of integrating and customizing your
network, voice and print fleet components will result in boosting your business
performance and ROI.
Key Benefits
MTC’s Total Care Services provides selective IT sourcing to:
• Align IT with business strategy
• Manage change with operational excellence
• Improve service levels by increasing availability and security
• Retain control of your IT infrastructure, even as it grows and changes over time
• Extend capabilities and fill gaps with skilled resources
• Reduce costs and complexity in your IT environment
We'll help you realize these benefits while you maintain flexibility, choice, and
control.
MTC offers a selective sourcing model in which you choose the components of your
IT infrastructure you would like us to manage.
As your business requirements change, MTC Total Care Services provides the flexibility
to adapt your IT solution to fit your business needs.
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Offerings
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Capabilities
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Monitored Services
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• 24 / 7 Monitoring
• Crucial Device Availability
• Crucial Device Performance
• Crucial Network Connectivity
• Trend Analysis and Reporting
• Customized Critical Alerts
• Laser Printer Supplies Mgmt.
• Printer Monitoring
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Maintained Services
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Includes all Monitored Services plus…
• Software License Mgmt.
• Daily Backup Monitoring
• Hardware / Software Inventory Tracking
• Software Updates on Switches and Routers
• Critical Patch Deployment
• Anti-Virus / Spyware Updates
• Best Practice Configuration Guidelines
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Managed Services
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Includes all Monitored and Maintained Services plus…
• Test Restore from Backup Quarterly
• Complete Management of Devices
• User Administration
• Patch Management
• Major OS Releases (Service Packs)
• Complete Service Desk for Devices
• Security Administration
• Quarterly Health Checks
• Annual Strategic Planning Session
• Printer Management
• ISP Fault Resolution (WAN/Internet)
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